Sony PlayStation: Security Breach Harvard Case Solution & Analysis

In April 2011, Qriocity services and Sony's PlayStation were attacked by an illegal and unauthorized intrusion into the business network, endangering user account info. For five days, the company turned off both its PlayStation Network and Qriocity services while it carried out a complete and full investigation with all assistance from an outside security business.

Although brief statements about the issue were posted on the PlayStation site, Sony did not openly disclose the entire degree of the security infraction or the expected date when network services might return to normal, leaving many people supposing if personal or financial information had been illegally obtained. The impending announcement of the launching of Sony's first tablet computer complicated the time. With its public statement, Sony intended to communicate explanations of key points of information about and solutions to the network gap. With greater than 70 million PlayStation Network and Qriocity services user account holders world-wide, investors, business analysts, customers, consumer protection groups and government officials were waiting for replies.

Sony PlayStation Security Breach case study solution

PUBLICATION DATE: November 12, 2012 PRODUCT #: W12309-HCB-ENG

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