Rank Xerox : Global Transfer of Best Practices (A) (French) French 

Rank Xerox : Global Transfer of Best Practices (A) (French) French Case Solution Abstract: Carlos Camarero supervised of the inner job Vague C of Rank Xerox. Wave I (focused on enhancing turnover) was a success, while Wave II (targeted at redefining the sales procedure) was frustrating. C. Camarero then prepared a conference with the CEO of […]

Rank Xerox : The Success of Telesales (C) (Condensed) (French) French 

Rank Xerox : The Success of Telesales (C) (Condensed) (French) French  Case Solution Abstract: Camarero offered the Dubai practice called “Telemarketing” under the name “Sales by telephone”. Numerous elements were at the root of this success: the computer system element of the job, the adoption of the IT tool by the suppliers, approval by sellers […]

Symbian Ltd. and Nokia: Building the Smart Phone Industry 

Symbian Ltd. and Nokia: Building the Smart Phone Industry Case Solution Abstract: At the end of the 1990s the top mobile phone makers formed a joint endeavor with PDA maker Psion to establish the basic software application system for the next generation of handsets. As the platform advanced, Nokia diverged from its partners on essential technical […]

Singtel: Becoming the Best Regional Communications Player 

Singtel: Becoming the Best Regional Communications Player  Case Solution Abstract:                                   It has 2 primary centers in Singapore and Australia, and has tactical financial investments in Hong Kong, India, Indonesia, the Philippines, Taiwan and Thailand, likewise worldwide workplaces situated worldwide. In its over 120 years of running experience, Singtel has actually played an important part in […]

Rank Xerox : Is “Telemarketing” the Answer? (B) (French) French 

Rank Xerox : Is “Telemarketing” the Answer? (B) (French) French  Case Solution Abstract: Fournier rejeta la demande de Carlos Camarero de remettre en oeuvre” La Vague II “. C. Camarero se rendit en Colombie et à Dubaï put déterminer si leur démarche de ventes par téléphone, appelée” télémarketing “, devait être appliquée ailleurs. Il lui […]