The second of the two parts of the case for the development and use of Balanced Scorecard (BSC) in the USA Mobil Marketing and Processing Division. This case describes the BSC completed, and how it was related to the BBB of independent business units and internal organization of the service. BSC also describes the relationship to compensation managers through a new variable-pay plan. Concludes with managers thinking about how they use the BSC in their reviews of management. Focuses on the administrative processes associated with the BSC. Can be taught with Mobil USM & R (B): New England Sales and distribution, (C): Lubricants Business Unit, and (D): Gasoline marketing that describe the development and use of BSCs in two independent business units and one staff department. "Hide
mobil usm&r case solution
by Robert S. Kaplan Source: Harvard Business School 12 pages. Publication Date: June 20, 1997. Prod. #: 197121-PDF-ENG
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