Using Social Network Analysis to Improve Communities of Practice Harvard Case Solution & Analysis

While many organizations start communities of practice performance management and innovation, managers usually have little insight into their internal efficiency and business impact. Offers network analytics, events, and performance (both in terms of network connectivity and business results) to improve and monitor the effectiveness of community initiatives. In particular, we show how social network analysis can help communities move from a special, informal groups in the rate of production networks, focusing on the five key levers: improving the flow of information and knowledge, re-use, developing the ability to perceive and respond to the key challenges and opportunities; driving planned and emerging innovations, raising the value of interactions.;, and engaging employees through a community effort, "Hide
by Rob Cross, Tim Laseter, Andrew Parker, Guillermo Velazquez Source: California Management Review 32 pages. Publication Date: November 1, 2006. Prod. #: CMR350-PDF-ENG

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