University Health Services: Walk-In Clinic Harvard Case Solution & Analysis

Go to the hospital for outpatient general in a major university experience complaints about excessive expectations. System was changed to provide initial screening of incoming patients to refer them to appropriate medical facilities. Clinic administrator must evaluate the new system and decide what further changes to make. "Hide
by David H. Maister, Sean Doyle, Rocco Pigneri Source: HBS Premier Case Collection 13 pages. Publication Date: December 1, 1980. Prod. # 681 061-PDF-ENG

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