Tough Decisions at Marks and Spencer Harvard Case Solution & Analysis

In 2007, under the direction of CEO Stuart Rose, the iconic British retailer Marks and Spencer, with great fanfare, announced its "Plan A" initiative. On the basis of the five essential principals of waste, climate change, sustainable materials, honest partnership, and health, the plan sought to transform the practices of the business. By 2012, the program's goal was to ensure that M&S was carbon neutral sent no waste to landfill. Additionally, it planned to enhance the lives of all involved in the business's supply chain with fair wages, along with improved working hours and conditions, and to help its customers and employees reach a wholesome lifestyle.

Crucial features of Plan An included more sustainable sourcing and influencing the business practices of the business 's supply chain; communicating to workers, customers and investors; and employee engagement. The case concludes with the tradeoffs involved in the choice of whether or not to install fridge doors in the grocery section of the stores. Since the energy savings and condensed carbon emissions are comparatively clear and easy to quantify, the impact on customers and sales is more difficult to evaluate.

Tough Decisions at Marks and Spencer Case Study Solution

PUBLICATION DATE: January 23, 2012 PRODUCT #: 112062-HCB-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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