Sears Auto Centers (A) (Abridged) Case Solution
During the initial years two decades back, the company faced charges from Californian Consumer Affairs Dept. The business's auto repair centers were charging customers more while making unneeded repairs.
Top management must assess the issue and develop a strategy to enhance functionality. This is an abridged version of an earlier instance.
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
PUBLICATION DATE: December 18, 2003
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