MacAfee Building Supply: Improving Performance Across Retail Stores (A) Harvard Case Solution & Analysis

MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest business of its own kind in the whole world by incentivizing profit-maximizing behavior at the local level. John Smith, a senior manager at the organization's Build subdivision, had still grown concerned that MacAfee's incentive scheme, which incentivized gains at the branch level, was actually hindering long term global profitability by developing a dearth of cooperation among divisions and discouraging branch supervisor's investment in long-term endeavors. In this three-part instance students first recommend strategies for better aligning employees to a long term focus, then appraise the outcomes of the program the company chosen.

PUBLICATION DATE: January 14, 2011 PRODUCT #: CU24-PDF-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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