Although IT risk can have wide-ranging business outcomes, few executives feel comfortable discussing it. Risk is uncertainty, and addressing IT hazard seems to demand making sense of complex technical issues. In reality, executive-level trade-offs around IT danger are managerial, not technical.
The Four A Framework of Availability, Access, Correctness and Agility provides a common language you and your IT managers can use to manage IT risks without becoming bogged down in technical details. Afterward you can start to take additional steps - installing a danger governance process, improving the IT basis and creating a risk-conscious culture - to assemble a capacity that raises the yields from your IT risk management investments.
PUBLICATION DATE: June 15, 2009 PRODUCT #: IIR002-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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