Appropriate for marketing and operations management classes. The manager of CS at a customer-focused catalog electronics company has requested a Six Sigma Black Belt for help in appraising several ideas to effectively get and analyze comments from users of its CS section.
A Design For Six Sigma job was run six years previously and detecting why the business used the Six Sigma project, as opposed to one of the many new customer satisfaction-survey tools available from third party sellers is a goal. Pupils are requested to discuss the Design For Six Sigma methodology as it applies to the endeavor.
PUBLICATION DATE: December 17, 2009 PRODUCT #: UV3960-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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