A surging body of work explores how employee productivity can be inflated. Likewise, scholars and professionals are seeking techniques and strategies for enhancing customer effectiveness in performing the functions they play as fond workers within their service experiences. The objective of this article is to present the reasoning and logic inherent subconscious target setting, its application for enhancing customers' success in their service encounters, a proposed typology of priming cues to exemplify how customers' time spent waiting can be utilized to boost their capability to successfully perform their co production jobs, and strategies organizations may utilize to improve clients' functionality in obtaining their expected service encounter.
PUBLICATION DATE: March 15, 2014 PRODUCT #: BH600-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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