Greg James, an international manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to work out a dire customer system outage as required by a service agreement.
Managing a Global Team Greg James at Sun Microsystems, Inc. (A), Chinese Version Case Study Solution
Rather than finding a speedy solution to the quickly escalating customer scenario that motivated his trip, he finds himself facing international collaboration, distributed work, battle and management problems that are threatening to unravel his team.
PUBLICATION DATE: July 03, 2008 PRODUCT #: 416C06-HCB-CHI
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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