Assistant Administrative Officer in the Canadian branch of the authorized bank, trying to decide how to give good service. The case describes the ten incidents. The central question of when and how the procedures of the bank should be set aside and when they should be followed. "Hide
by John S. Haywood-Farmer, Richard Dean, Koren Wolf Source: Richard Ivey School of Business Foundation 16 pages. Publication Date: February 23, 2007. Prod. #: 907D06-PDF-ENG
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