Microsoft Security Response Center (A) Harvard Case Solution & Analysis

Microsoft Security Response Center (MSRC) is a key component of security infrastructure to Microsoft - a large, world-renowned manufacturer of the software. Hacker said the head of the Centre's program of potentially dangerous vulnerabilities in the part of the Internet server software Microsoft. None hacker or MSRC know whether the system using the software have been compromised, but they know that the vulnerability was discussed in hacker newsgroups. The program manager should determine who should be told what needs to be done and when. This case looks at the strategies to solve problems and deal with any possible questions of public relations that arise from it. "Hide
by Mike Wade, Jeffrey Clayman Source: Richard Ivey School of Business Foundation 11 pages. Publication Date: July 25, 2001. Prod. #: 901E19-PDF-ENG

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