# Northcutt Bikes: The Service Department Harvard Case Solution & Analysis

## Northcutt Bikes: The Service Department Case Solution

The inventory policy used to effective manage the levels of inventing in the service department is (Q, R). Which involves the used to replenishment techniques, in which, the reorder level is determined and maintained and if the inventory levels at any point in time meet or decrease less than the reorder level calculated, then the inventory is replenished with appropriate inventory Quantity known as reorder quantity. Which would enable the service department to keep the inventory costs low, benefiting from the decrease in their inventory holding cost and which would allow them to continues business operation using the same area of production warehouse, without gaining additional costs from the purchase of excess warehousing space. However, the reorder level and reorder quantity for both the service parts are illustrated in the Exhibit-1 and 2 below. In which, F B 378 represents Fender Brackets and G S 131 represents Gear Sprocket. Furthermore, the data of annual demand was given on weekly basis, therefore, the reorder quantity and reorder levels were also calculated on a weekly basis.

Exhibit-1

Exhibit-2

Northcutt Bikes The Service Department Harvard Case Solution & Analysis

As it can be assessed from the Exhibits above that, the company’s service should maintain updated inventory records so that the inventory could be tracked. Which would enable the department to determined, whether the inventory level are above or below the reorder level calculated. Where, if the inventory levels meets the reorder level calculated, than this indicates that the inventory should be reordered to replenish the stocks and maintain the appropriate level of inventory. Which could enable the company to fulfill its customers’ orders efficiently, increasing their levels of satisfaction. However, it can be assessed that for service part F B 378, that the reorder level for week one amounts to 4 unit and reorder quantity amounts to 49 units, whereas the annual demand amounts to 34 units. Which means that, if the inventory level decreases to 4 Units than the appropriate reorder quantity would be 49 units. Additionally, the reorder levels and reorder quantities for 24 weeks were calculated with respect to service part F B 378. Moreover, for G S 131, the reorder level amounts to 96 units and the reorder quantity amounts to 15 units, whereas the annual demand for Week-1 amounts to 16 units. Which means that, if the inventory level decrease below 96 units than the appropriate level of reorder quantity would be 15 units. Which would enable the service department to fulfill the requirement of its customers. Additionally, the reorder quantity and reorder level were calculated with respect to G S 131.........

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