His customer's unwillingness to provide essential information for an important presentation, frustrated a consultant with Lachlan, Michael Lester.
Lester must decide how best to confront his client, Nadine Robert, understanding that the standing of his consulting firm and also his personal success hinge on his capability to build and sustain a strong relationship. How firm should he be with the client? Which type of remarks would help this case?
PUBLICATION DATE: August 03, 2011 PRODUCT #: 412041-PDF-ENG
Michael Lester at Lachlan Consulting Case Study Solution
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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