Human Behavior In Organizations Harvard Case Solution & Analysis

Organizational behavior is an identification, evaluation and application of knowledge about how people and groups act in the organization. On the other hand, human behavior is essential in an organization as it defines how employees and managers work together and interact with one another. Cause and effect relationship plays an essential role on how an individual in the workplace is likely to behave in a particular situation and its impact on productivity. Moreover, the value system, organizational culture, job design, emotional intelligence, and the work environment are an important causal agent in determining and evaluating human behavior.

 The increasing globalization requires enhanced interaction among the people from diverse cultural, norms, and beliefs, ethnic background, and values than ever before. The globalization of world economy and differences between various countries leads an organization to face multiple issues and challenges such as cultural differences, interpersonal conflicts, employee issues, and high competition and team problems. Moreover, issues include health and safety issues, the inflexible working environment, stress, poor communication and differing values(JW Newstrom, 1986).

As a result, these issues lead the organization to face various challenges such as declining profits, declining quality of work, low morale level, and high rate of employee turnover and absenteeism. Therefore, people or employees are considered one of the main issues in achieving the organizational outcomes. However, the organizations need to understand the importance of talented people in the workplace that help to sustain the competitive and customers’ advantage in the long run. Moreover, the organizations should focus on motivating its people rather than enhancing the business system, in order to achieve significant improvement in business performance.

Competitive advantage

In today’s business environment, it is challenging to sustain or secure the competitive and customers' advantage. The strongest source of competitive advantage rests in the hands of the individuals that make up an organization. Moreover, one of the most effective and efficient ways to secure competitive advantage is to make the best use of knowledge, skills, talents, abilities and other human assets possessed by a company’s employees. Some of the leading companies that play a significant role in managing global workforce diversity as well as sustaining organizational behavior include Coca-Cola, Pepsi, Ford, Hewlett-Packard, McDonalds, Wal-Mart etc.

Employee engagement

Employee engagement has become a priority for the business executives. In the globalized economy, the business leaders know that having a highly-skilled and high-performing workforce is necessary for growth and survival of the organization. Therefore, the leaders and managers should recognize that highly engaged workforce can increase productivity, innovation, and bottom-line performance while reducing production costs and other expenses in a highly competitive market. According to the leading companies, it is important to establish various methods and practices, in order to improve effectiveness and quantify the impact of employee engagement on overall business performance(JK Harter, 2002).

Best Practices to Human Behavior in Organizations

There are some practices and methods that help the organization to overcome the issues and challenges regarding the people to sustain the long-term growth of the company. Firstly, it is important to maintain employees’ performance and satisfaction because the dissatisfied and unhappy employee can contribute to the downfall and decrease in productivity. Therefore, the organizations must ensure that the employees are satisfied with their jobs and organizational climate, to provide customers value and improve profitability. Moreover, the employee satisfaction can only be achieved by creating a motivating workplace(Martina, 2008).

Second, the leaders and managers should develop an ethical standards and values in the workplace and effectively communicate the values to the key stakeholders of the company. Third, the leaders should developan effective human resource department that hires a right, talented and qualified individual in the right time at the right place. Moreover, HR encourages the organization to spend their capital in the labor force, developing new ethical policies and adopting new technologies.Human Behavior In Organizations Case Solution

Fourth, the managers should provide training facilities to the employees or teams to gain more knowledge and skills regarding the corporate culture, organizational goal, and new technology. Fifth, it is important to develop a diversification strategy in the workplace, in order to overcome conflicts between the people, help in learning the new culture, and leveraging innovation. Moreover, the leaders must ensure that the goal alignment is occurring at the initial level of the organization and is well-communicated(Rumelt, 359–369).........................

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