The Chief Information and Security Officer (CISO) of HDFC Bank Ltd, a leading private sector bank in India, is analyzing the choices before him in strengthening the bank's online security subsequent to a phishing attack on the bank's customers. Introducing an added degree of security calling for new gateways for every online transaction looks a foregone conclusion.
But the CISO must contend with customer convenience which is becoming a source of distinction in a competitive banking scenario. The case provides an opportunity for students to produce a road map for the CISO in reinforcing the online security of a new generation bank.
PUBLICATION DATE: March 08, 2011 PRODUCT #: HKU920-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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