Designed to introduce the systemic quality and complexity of the problems with the quality. The use of a new director, quality control, and the opening of a quality problem. The new director has to decide if this is a real problem, what to do and how to go about orienting the organization towards a better quality ratio. "Hide
by Frank C. Leonard Source: HBS Premier Case Collection 3 pages. Publication Date: March 1, 1981. Prod. #: 681083-PDF-ENG
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