Cleveland Clinic: Improving the Patient Experience Harvard Case Solution & Analysis

Health Care has traditionally focused on medical results and fiscal performance. The key question is always, "How much is it going to cost?" What would ensue, though, if healthcare additionally contemplated the question of "How can the patient feel?" This case looks at the effort to answer the latter question by attempting to institutionalize as part of its own delivery of care of the Cleveland Clinic.

PUBLICATION DATE: September 12, 2011 PRODUCT #: 612031-PDF-ENG

This is just an excerpt. This case is about INNOVATION & ENTREPRENEURSHIP

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