Provides a longitudinal view of reengineering in CIGNA Corp, a leading provider of insurance and related financial services throughout the United States and the world. CIGNA reengineering business practices since 1989, having completed more than 20 projects. The case illustrates a number of re-engineering projects. Also highlights the various forms and waves reengineering the company experienced. "Hide
by Donna B. Stoddard, Sirkka Jarvenpaa Source: Harvard Business School 21 pages. Publication Date: July 20, 1994. Prod. #: 195097-PDF-ENG
Related Case Solutions & Analyses:
Coca-Cola Harmless Warrants
Marcia Radosevich and Health Payment Review–1989 (E)
Lotus Development Corp.: Spousal Equivalents (B)
Computervision-Japan (A)
Turning Around Alcan Europe (B): Patrick Richs Two Years as CEO-Europe
The Neuroscience of Change: How to Reset Your Brain
Water Policy Priorities Along the U.S.-Mexico Border
Paragon Legal, A New Model (A)
Willow Creek Community Church, What Really Makes a Difference
StudyBlue (A)
