Best Buy Co., Inc. Harvard Case Solution & Analysis

CEO Hubert Joly has successfully tackled BBY's two main problems- borders and diminishing comps -and engineered a fiscal reversion within his initial three years on job. Recently Joly must construe and execute a strategic plan to generate a sustainable competitive benefit for BBY in the retail industry that is highly competitive and electronic.

With just 10 percent of revenues coming from online sales, BBY is still mostly a bricks-and-mortar store with an internet existence and has really not yet transformed into a "bona fide, multi-channel retailer." Joly comprehend that his strategy must garner the support and participation of all of the organization 's major stakeholder groups: customers, employees, vendors, investors and society to be successful. The case also offers a summary of BBY's major adversaries: Circuit City (currently defunct), Walmart, Target, Apple and


This is just an excerpt. This case is about STRATEGY & EXECUTION

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