In today's business environment, powerful powers of globalization and competition have created an urgency to concentrate how an organization commands and nurtures its intellectual capital. The concept of knowledge and its direction has gained currency and momentum as technology has enabled notions and notions to be more easily generated and dispersed. With an elevated application of technologies including Internet, customer relationship management (CRM), and advanced software capabilities, it has been suggested the time has come for talk of a brand new paradigm for knowledge management.
Toward that end, this article reviews the experience of a leading private health care group and examines the knowledge literature, with the goal of obtaining a better understanding of the problems that face powerful knowledge management in contemporary organizations. Ultimately, a provisional knowledge process model is developed herein, one which is meant to direct future discussion in the continuing knowledge argument.
PUBLICATION DATE: November 01, 2007 PRODUCT #: BH257-PDF-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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