Motive Communications Harvard Case Solution & Analysis

The founders of Motive Communications, Inc, the recent launch of dedicated support to reinvent the chain involved in providing information technology support services to implement the development depended on extensive customer feedback. As part of this select group of "clients Lighthouse" has agreed to pay $ 50,000 to participate in the beta - but, as the term came up, shall send them checks. Therefore, the founders of the lighthouse to review the policy and its rationale. "Hide
by Jeffrey F. Rayport, Marco Iansiti, Myra M. Hart, William Chan, Find Findsen Source: Harvard Business School 12 pages. Publication Date: April 6, 1999. Prod. #: 699157-PDF-ENG

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