Pablo Isla, CEO of Zara, wanted to improve the operational efficiency of the management of its network of stores. In particular, he wanted to improve productivity in the stores. He considered outsourcing some operations shops third parties, changing the way store managers are compensated, and the establishment of formal operating procedures for trading. But he knew he had to be careful. Can focus on improving productivity hurt other aspects of trade? "Hide
by Zeynep tons, Elena Corsi, Vincent Dessain Source: Harvard Business School 19 pages. Publication Date: November 23, 2009. Prod. #: 610042-PDF-ENG
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