Trojan Technologies Inc.: Organizational Structuring for Growth and Customer Service Harvard Case Solution & Analysis

Group of technologies Trojan, Inc staff grappled with the question of how to structure the business to communicate effectively with customers and management of sharp growth. London, Ontario manufacturer of ultraviolet water disinfection system believe that strong customer service is the key to the recent and projected growth, and concluded that changes should be made to continue to work together. The group hopes to develop a framework for addressing these issues. Executive Vice President, was to lead the development and implementation of the new structure. The transition to the new structure was the same as the new fiscal year. "Hide
by John H. Eggers, Greg Upton Source: Richard Ivey School of Business Foundation 8 pages. Publication Date: August 19, 1999. Prod. # 99M019-PDF-ENG

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