The New Rules for Crisis Management Harvard Case Solution & Analysis

In the world today, the traditional news media don't always control how disasters unfold. Executives may face stakeholder communities that control their own sources of advice and their own media and have their own thoughts about how businesses should solve catastrophes. On greater than one occasion in the previous decade, whole divisions of multinational companies were sold off to competitors after those businesses were criticized by stakeholders through their proprietary media. Consequently, companies have to understand what to do about them, and how stakeholders got this power, how they use it. Stakeholders are now both active and different.

Their numbers now comprise accountability attorneys in addition, skilled financial analysts, and social activists to business partners, and workers, customers. To propagate their messages and motivate people to connect and socialize with one another, stakeholders are currently deploying an assortment of stations, including websites, user newsgroups, e-newsletters, videos, and social media platforms. By following the links among their various media, the authors have observed the ways these stakeholder groups discover and affect one another, aligning with others who share similar objectives and building their communities. Independently, several stakeholders may be helpless, but they are able to have a tremendous impact on how a disaster evolves. To understand the purpose of stakeholder-controlled media in controlling a corporate disaster unfolds, the authors investigated numerous events in which stakeholders appeared to dictate how the action played out. In those disasters, they found that the stakeholders had the ability to leverage frontline information: three vital advantages, their own news channels, and the skill to discover when and how a catastrophe endings. The authors offer recommendations about how businesses should respond to stakeholder concerns during a catastrophe.

The New Rules for Crisis Management Case Study Solution

PUBLICATION DATE: July 01, 2016 PRODUCT #: SMR559-HCB-ENG

This is just an excerpt. This case is about STRATEGY & EXECUTION

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