Examines the struggle IT outsourcing project in terms of the customer - Tegan. It should be used in conjunction with the Hrad Technika (9-609-039), which illustrates the point of view of the supplier. When Tegan, Welsh toy distributor, outsourcing the development of new accounts payable system Grad Technika, growing outsourcing firm in the Czech Republic, Tegan says that they are having problems with their hands. Unfortunately, the project goes badly, and Tegan stayed with the decision on how to prevent failure in accounts payable from the termination of the company. The case allows you to learn how to manage a project outsourcing, and allows a general discussion on IT outsourcing. "Hide
by David M. Upton, Bradley R. Staats Source: Harvard Business School 5 pages. Publication Date: October 31, 2008. Prod. #: 609038-PDF-ENG
