Steinway & Sons Harvard Case Solution & Analysis

Does Steinway should re long discontinued product line to meet the competition from the Japanese. Raises the question of how quality is defined in this market. Looks closely at the manufacturing process, relying on craft skills. Students have the opportunity to address issues of quality. "Hide
by David Garvin Source: Harvard Business School 17 pages. Publication Date: September 1, 1981. Prod. #: 682025-PDF-ENG

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