Royal Bank of Canada: Transforming Managers (A) Harvard Case Solution & Analysis

The case of 2015"Royal Bank of Canada: Transforming Managers (A)" discusses programs that the bank set in place between 2011 and 2013 to enhance managerial effectiveness. The case looks at the attributes of a successful intervention action plan, the characteristics that make good supervisors, the way to use data to create visibility into managerial effectiveness, and also the challenges with finding methods to reward great supervisors.

Especially, the case focuses on a pilot intervention plan within the Canadian Banking operations division that was designed by Human Resources believed leaders in collaboration with Canadian Banking operations' top leaders. The action plans contained proper coaching by each of the targeted supervisors' supervisors (the best intervention), feedback, and proper training. As the bank waits for the outcomes of the next employee opinion survey to estimate how powerful its direction improvement programs were, the case concludes. The companion case, "Royal Bank of Canada: Transforming Managers (B)," discusses the results of the plans.

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

PUBLICATION DATE: June 16, 2015 PRODUCT #: HR42A-PDF-ENG

 

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