This case has to do with the division of Rosemount, Inc, with concerns about customer satisfaction delivery. Although the result of problems with the delivery of long-term whole ordering, production and delivery process, the emphasis is on the factory. The goal set for the main character, Mike Severson, is to reduce the production cycle time from five days to three. "Hide
by Michael McCord, Sunil Soma, Kathleen McKone, Mike Severson, Jeffrey Bell Source: Babson College 14 pages. Publication Date: November 6, 2003. Prod. #: BAB045-PDF-ENG
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