Press Ganey and HCAHPS Harvard Case Solution & Analysis

In the year 2002, the Bush Administration commence the Hospital Quality Initiative, which was deliberated to progress quality through accountability and public revelation and to "empower patrons with quality of care data to make more informed decisions about their health care, and support providers and clinicians to improve the quality of health care."

To accomplish the Administration's objectives, the Centers for Medicare and Medicaid Services (CMS), part of the U.S Department of Health and Human ServicesPerson solutions revealed that it would develop and establish to survey patientsStudy clients to complete satisfaction hospital identifyHealth center. The Administration appeared mainly uninformed of the existing market for client fulfillment studies, a market in which Press Ganey was thoroughly included. This case research studies how a personal health care efficiency measurement business reacts a federal government effort to enhance quality reporting and standardize medical facility studies.

Press Ganey and HCAHPS Case Study Solution

PUBLICATION DATE: July 30, 2009 PRODUCT #: P72-HCB-ENG

This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS

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