IMD-4-0307 © 2009
Hooijberg, Robert; Lane, Nancy
This is a case scenario regarding culture change in an European bank. It highlights how its new CEO values and used organizational culture survey results to focus the organization on changing arrangements and its systems to support its new mission.
Learning objectives: When executing culture change to illustrate the importance of addressing an organization’s systems and arrangements.
Polar Bank Truly One Culture Case Study Solution
Subjects: Implementing culture change; Mission; Values; Strategic leadership
Settings: Europe; Banking; Financial services; 2004 revenues of €13,745 million; 2004-2005
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