IMD-4-0294 © 2007
Peiperl, Maury
Confounding all expectations; Tina Orton returns to Lbank several months after her failure /burnout. Her preceding colleague Kerstin Berger is now her manager. Berger; the entire L-Bank and Orton IT organization have to learn to handle the complicated and potentially uncomfortable positions associated with burnout and re-integration; and more significantly; to try to head off other such circumstances later on.
Kerstin Berger (B) Case Study Solution
By the end of the case; with support from Berger; Orton is now a highly-valued project manager and a mentor to others. She especially dedicates herself to enhancing the company’s recruiting and induction processes. Learning objectives: To see that people in even the most challenging circumstances can recover and grow; to exemplify that any HR process is only as good as the folks that execute it; to examine assumptions about what it means to be successful; to burn out; to be resistant; and to learn.
Subjects: Burnout; Career; IT; Coaching; Stress; Expatriate; OB; Training; Induction/on-boarding; Culture; Women
Settings: Switzerland; Zürich; Banking (disguised); Large; 2006
Related Case Solutions & Analyses:
Moolani Foundation
BrisConnections (B): Death on the Instalment Plan
First Solar: CFRA’s Accounting Quality Concerns
Silk Road Textiles Incorporation (Investment in new equipment)
Hybridon, Inc.
Jane Smith’s Investment Decision (A) (Revised)
Lawsons
London Youth Symphony
Mortgage Valuation: Fundamental Concepts of Mortgage Mathematics
Note on Designing a Shareholder Agreement
