Pal’s Sudden Service-Scaling an Organizational Model to Drive Growth Harvard Case Solution & Analysis

Pal's Sudden Service has developed an unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on substantial training and improvement, zero defects, process control, and a high level of employee engagement, Buddy's has been able to achieve exceptional working and financial performance. The case examines the challenges it potentially confronts as it studies growing the chain significantly from the 28 units it currently manages.
Pal's Sudden Service Scaling an Organizational Model to Drive Growth Case Study Solution

PUBLICATION DATE: May 18, 2016 PRODUCT #: 916052-PDF-ENG

This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS

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