Describes the leadership of Northwest Airlines' chairman and key organizational development "lieutenant" for five years of major change and pressure - 1985-89. During that time, the airline was faced with the major customer service problems, the merger with the Republic, and the crash of one of its planes. Highlights the roles, responsibilities, and the tactics of Steve Rothmeier and Ken Myers during this turbulent period. Can be used to assess leadership in times of difficult pressures, different styles of change that each embodies and lawyers, as well as the results of their actions. "Hide
by Todd D. Jick, Susan Rosegrant Source: Harvard Business School 17 pages. Publication date: 24 Oct, 1990. Prod. # Four ninety-one thousand and thirty-six-PDF-ENG
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