The case was composed for an introductory business course, especially the portion on operations. It deals with managing demand and capacity. In early 2008, McKenzie Scott, manager of administrative services at Nipissing Bank (Nipissing) in Ottawa, Ontario, was attempting to decide the best way to carry out a management initiative to add additional marketing stuff to client send-out packages. In particular, Scott was contemplating replacing it, upgrading the bank's present envelope stuffing gear or outsourcing the task completely.
Nipissing Bank Case Study Solution
PUBLICATION DATE: January 21, 2011 PRODUCT #: 910D19-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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