Multiasistencia: Redefining the Relationship with Its Service Professionals Harvard Case Solution & Analysis

A major Spanish BPO of insurance repairs, Multiasistencia, is varying the relational contract with its service professionals from a recommendation model to a workload one that is linked.

Multiasistencia Redefining the Relationship with Its Service Professionals Case Solution

Publication Date: June 17, 2013 Product #: 113143-PDF-ENG

This is just an excerpt. This case is about Finance & Accounting

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