Finishing time for service provider or retailor symbolizes a time when there is a shop in transformation from an open domain to a closed domain. In this time, employees' jobs change from mainly serving customers to managing their closing time actions while serving customers. As such, shoppers are impacted in an adverse manner by worker activities and closing time responsibilities.
Managing Closing Time to Enhance Manager, Employee, and Customer Satisfaction Case Solution
We evaluated through research that customers behave with retaliatory, territorial behaviors and employees show anger and depression over closing time practices, yet managers consistently say no difficulties exist with their closing time practices. In this article, we summarize three crucial issues retailers face inside their closing time practices and offer guidance on how to overcome these barriers.
PUBLICATION DATE: March 15, 2015 PRODUCT #: BH664-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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