Regional and corporate managers at Johansen's, a big high end department store, are preparing to attend the business's yearly performance summit, at which the operation of each one of the store managers of the company's is reviewed and rated. The organization has just finished its first year under a fresh scorecard system for assessment of manager performance.
Johansen’s The New Scorecard System Case Study Solution
His performance must be evaluated by the managers at the performance summit in the context of measurement issues around the nonfinancial metrics a fresh performance evaluation system, and retention concerns. Students engage in a role playing exercise. They are delegated specific management roles and debate the evaluation of the performance of Store 51's manager while in the performance summit.
PUBLICATION DATE: May 27, 2014 PRODUCT #: UV6911-HCB-ENG
This is just an excerpt. This case is about  GLOBAL BUSINESS
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