Invensis Technologies (P) Ltd: Global BPO Service Provider from India Harvard Case Solution & Analysis

Executive Director Invensis Technologies (P) Ltd (Invensis), met with the chief operating officer and vice president of human resources to deal with two major problems that the company faces. The first task was to increase the pressure on Invensis, to remain competitive and reduce costs, while providing a level of customer service. Customers expect more from their every day operations of the business process. Another problem was that the building engaged and committed workforce. Although the decline in the information technology (IT) sector has been low, IT services (ITES) sector continues to show high levels of malnutrition. The Executive Director asked whether a structured approach of the company to work on a project outsourcing will build trust and differentiate it in the market and how it can reduce the high rate of depletion of ITES. "Hide
by Vaidyanathan Jayaraman, Yadong Luo Source: Richard Ivey School of Business Foundation 19 pages. Publication Date: February 12, 2008. Prod. #: 907E22-PDF-ENG

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