Internal Revenue Service: Automated Collection System Harvard Case Solution & Analysis

Internal Revenue Service: Automated Collection System Case Solution

The goal of the case is to describe on how infotech, control devices, and company style are linked and how any changes need to attend to all 3 elements all at once.

Explains how the IRS's assortment operations altered from a mostly manual system (COF) for an automated system (ACS). While with ACS the IRS achieved considerable enhancements in the job performance of its assortment operations, the device likewise led to higher revenues and lower worker spirits.

PUBLICATION DATE: February 15, 1990

This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT

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