A senior supervisor at IBM Canada Ltd. is aiming to figure out how finest to carry out strategy established at the global level. Business Change Executive, Sales & Distribution, IBM Canada Ltd., is accountable for presenting, retiring and preserving software application to support IBM Canada's company requirements.
In October 2009, the senior supervisor is attempting to evaluate if the consumer relationship management (CRM) established in your area need to continue to be supported or if the prepared switchover to a global basic CRM ought to continue as set up. The case is planned for students to go over the obstacles of implementing global IT strategy at the regional or nation system level.
PUBLICATION DATE: March 29, 2010 PRODUCT #: 910E08-HCB-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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