Driving Health IT Implementation Success: Insights from The Christ Hospital Harvard Case Solution & Analysis

The application of information technology in healthcare promises significant benefits, especially with regard to innovation in improving clinical and administrative processes. However, to date, little research has been devoted to understanding the process of the clinical and business systems, hospitals, and success factors. In this article, we describe the basic implementation of HIT, made Christ Hospital (TCH). In particular, TAP reported on efforts to separate from the well-established, multi-clinic delivery network and move towards providing world-class patient care on their own. Here we look at how the different views of stakeholders, not the cause of the conflict, were capitalized on through the cooperation process. These stakeholders including administrators, doctors, nurses and other hospital staff as well as external suppliers and consulting partner TAP. This project is unique because of the speed and cooperative spirit with which it was executed. Our findings have a number of summarizing lessons for practice and implications for research. "Hide
by R. Todd Black, Anne P. Massey, Hillol Bala, Jeff Cummings, Angela Zotos Source: Business Horizons 8 pages. Publication Date: March 15, 2010. Prod. #: BH374-PDF-ENG

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