Customer-Introduced Variability in Service Operations Harvard Case Solution & Analysis

Gifts customer typology introduced variability and provides recommendations on how to manage each type. Central to the ideas developed in how to mitigate the effects are obvious trade-off between reducing the variability and decrease operating experience or placement variability and reduce efficiency.
student technical note used in the first module of the course at Harvard Business School to regulate operation of the service, which examines the role of the operating management of clients (606-032). "Hide
by Francis H. Frey, 19 pages. Publication Date: March 14, 2006. Prod. #: 606063-PDF-ENG

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