Customer Intelligence Advantage: Module 2 Assignment Harvard Case Solution & Analysis

This exercise directs pupils to examine a customer-centric business by first understanding the components that characterize a customer-centric organization, subsequently by comparing and getting this company's approach to customer- centricity. Students interview three levels in the organization-CEO corporate unit degree, leadership amount, and frontline/customer-facing employee amount.

PUBLICATION DATE: March 25, 2011 PRODUCT #: 111118-HCB-ENG

This is just an excerpt. This case is about FINANCE & ACCOUNTING

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Customer Intelligence Advantage: Module 2 Assignment

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