Combating the Effects of Turnover: Military Lessons Learned from Project Teams Rebuilding Iraq Harvard Case Solution & Analysis

The literature regarding turnover has been composed of analyses and studies that presume that turnover rates are malleable and can be reduced. The authors claim that turnover rates for specific organizations are not changeable but instead stay fixed and take the opposite position. Is it possible, then, to lessen the deleterious effects of turnover without reducing the real churn of people? To answer this question, we draw from experiences of the U.S. military during Operation Iraqi Freedom in order to learn from that operation's methods of coping with high personnel turnover during the management of undertakings.

These best practices aim toward sharing mental models and the knowledge essential for sustained operations as a way to insulate the organization against the departure of key staff. Herein, the case illustrates how efficient operations could be preserved amid high churn rates.

PUBLICATION DATE: September 15, 2011 PRODUCT #: BH451-HCB-ENG

This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT

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Combating the Effects of Turnover: Military Lessons Learned from Project Teams Rebuilding Iraq

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