Managing Responsibility: What Can Be Learned from the Quality Movement? Harvard Case Solution & Analysis

Managing Responsibility: What Can Be Learned from the Quality Movement? Case Solution

For large multinationals who establish codes of conducts and have long supply chains, handling quality is the new managing responsibility, of which, the former is something what most companies have done for several years.

This note compares emerging systems of (absolute) obligation direction (TRM) to (absolute) quality management (TQM) systems. Supervisors can think systemically about handling duty in the emerging activist and competitive surroundings by making an analogy to quality management.

PUBLICATION DATE: November 01, 2004 PRODUCT #: CMR296-PDF-ENG

This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS

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