CISCO SYSTEMS INC. SUPPLY CHAIN RISK MANAGEMENT Harvard Case Solution & Analysis

CISCO SYSTEMS INC. SUPPLY CHAIN RISK MANAGEMENT Case Solution

The concepts and discussions in the case study are about designing and integrating the proactive supply chain risk management systems and policies within the organizational culture and operations. The main concept behind this move of the senior management of the company is to proactively and aggressively deal with the rising internal and external threat to the supply chain of the business.

This is critical and instrumental for the management of Cisco to sustain in order to ensure the smooth running and handling of affairs of the business because the operations of the organization heavily rely on the outsourced manufacturing from the suppliers of the company.

SUMMARY:

The analysis of the case study reveals that the operations of the Cisco Company are well established and diverse and the manufacturing operations of the organization are roughly more than 90% outsourced. This makes the operations and the management of the company increasingly dependent upon the supply chain of the business which is also comprehensive in terms of the product offerings and the regions it is stretched upon.

The acquisition strategy of the management of the company has also allowed the business to inherit the supply chain and manufacturing operations of the acquired entities and integrate it with the supply chain of the business; along with this the risks for the supply chain have also integrated.

These risks that the business faces are dual in nature and can be termed as internal and external risks. The internal risks of the organization are the issues and challenges that are avoidable in terms of redefining the supply chain of the business and they can be influenced and controlled by the management of the company.

However, the external risks such as economic downturn and natural calamities are mostly out of the control of the management of the company and often hard to predict also therefore, they require proactive and comprehensive supply chain risk management plans and strategies for the business to sustain the operations feasibly in the markets. In this regard, the case study discusses the supply chain and the supply chain risk management plan of the management of the Cisco organization.

OUTCOMES OF THE IMPLEMENTATION OF SUPPLY CHAIN RISK MANAGEMENT IN JAPAN: 

The meeting held by the management of the company after more than seventy days of the incident that occurred in Japan to discuss the outcomes of the implementation of the supply chain risk management strategy of the business were encouraging enough to term the implementation as a success. The results simply stated that the plan of the management of the business as a positive initiative for the sustainability of the operations of the company.

The approach and proactive strategy designed and implemented by the management of the company during the incident was effective enough to analyze the extent of losses for all the suppliers of the business in the region and that to in a minimum time possible in doing so.

The customer relationship teams of the business were also effective enough in communicating and coordinating with the customers of the business regarding the issues and crisis and this also assisted the management of the company in addressing the customers’ inquires within the 24 hours of contact. However, the management of the company could not carry out comprehensive financial analysis within the time even though they were certain that the business will not suffer any losses due to the effective incident handling by the crisis management teams of the business....................

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