Canadian national railway company cultural change Harvard Case Solution & Analysis

Canadian national railway company cultural change Case Study Solution

The case illustrates the dilemma in the Canadian National Railway company, which has currently acquired the Illinoisrailways. The Chief operating officer of the company Harrison, has identified some of the key issues that are pertinent for the low performance, leading tolow productivity. Since, CN has acquired Illinois, it is crucial for Harrison to align and curtail the organizational culture.In a way that, offers the right integration of human efficiency and performance efficiency both at the same time.In doing so, he has to re frame the organization culture and structure.To deal with early quits and late start of work in workdays. Since, practice has been engraved in the culture, Harrison will find it difficult to implementnew plan without resistance from the employees.

Keywords:  Organizational Culture, Emotions, Resistance, Early quits, Change.



Canadian National Railway, is one of theoldest railways service in CanadianMarket. Over the period of time, the railway has expanded its services.By includingmoretracksand employing the employees,up to 70,000.Tellier the CEO of the company, alongwith his aim and vision, to make Canadian national railway something more than just a railway.Restructured the overall strategy and culture of the organization.Since,the Canadian national railway started rendering losses, Tellier reduced the span of its functions,by reducing number of tracks.To impose strong control and monitoring over the process.It also reduced the number of employees and developed  culture of performance, as the key basic foundation of the job security. The move improved the company’s productivity,and also enhancedtheEBTIDA in the industry.

Since,CanadianNationalalsoowned different subsidiaries and SBUs inhoteling and radio streaming industry they channelize the resources and energy at theright place.Also,secure the company from investing in loss inuring functions that are receivingthe profits ofthe company. Recently, the company has acquiredIllinois railways,whichincurred losses.However, due to its well-developed functionsand potential to reduce the competition.The companybought the Illinois railways.

After acquiring Illinoisrailway, Tellier hired Harrison, as the COO of the company,who would be responsible to streamline the process, andimprove the productivity of the company.By managing the people and culture of the organization,during the initial time period. Harrison has identified key loopholes andissue, with the company’s organizational culture.In which early quits is the main issue, followed by late work initiation inworkdays. Since,early quits is a severe issue, Harrison has to startby aligningand dealing with the late workfirst.Which will ultimately align and synchronize early quit issues in the organization. Since, low productivity incurs additional cost per headcount.It is important for CN to reduce the operation cost and improve the productivity. Toincrease the profitability of the company in long run.


CanadianNational Railways faced the issues of early quits, due to unduly ease from the supervisors and the organizationalvision.To offer the early quits an aim to seek improved productivity,due toincrease care that will develop ownership in the employees.Since, after the economic downturn and emergence of other railways, the functionsof companybecameunprofitable.Mainly, due to theincreased cost and reduced pricing in the industry, which demanded the management to reduceand cut off some of the process and SBUs like Radio streamingandHotel services.To focus on the railways business and divest the money gone in unprofitable operations.

Canadian national railway company cultural change Harvard Case Solution & Analysis



Telleridentified the crucial point, which involve increasecost andproposed to streamline, the loading processof shipment that ties the maximum cost of the process. This improved the company performance andmade it to acquire Illinoisrailways.Since,Teller has invested great time and energy in the business, in orderto sustain those practices and productivity level.Tellier hired Harrison,as the coo ofthe company and he will take careof railways......................

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